A few months ago, we switched our onboarding process to include Autopilot/Intune. One of our users recently needed a Dell technician to go onsite and replace her motherboard. Apparently, this has broken Intune for her! She called me up, stating that her Chrome browser had been uninstalled (that's one of the programs that Intune installs). Also when she reboots, she gets a whole bunch of screens she's not supposed to get, including to sign in with Face and Hello.
The Intune entry for the PC when it had the old motherboard:
PC name | Intune | Corporate | (check)Compliant
The Intune entry for the PC with the new motherboard:
xxxxx_Windows_5/10/2023_6:4... | Intune | Unknown | (gray circle)Not evaluated
While remoted into her PC, I tried using both Company Portal and choosing "Enroll only in device management," but was unable to...