See above screenshot. I've been in the process of adding devices into Autopilot, but noticed a few devices have duplicate records: one autopilot record and the original device record.
I am confused on this, because it's supposed to append/merge with the existing AAD record based on the hardware hash. As you can see, the serial number is exactly the same (I know that's the device name, but we use serial for name, and I double checked the actual record to verify that both serials are the same). MOST of my devices have added to Autopilot correctly except for a few like this.
How is this happening and is there a fix? If I didn't have some of these currently in-use, I would just reset them and start from scratch.
How is this happening and is there a fix? If I didn't have some of these currently in-use, I would just reset them and start from scratch.